Ajax, Pickering and Clarington email disrupted as global Microsoft outage hits

The Town of Ajax, the City of Pickering and the Municipality of Clarington say their email services are disrupted because of a global Microsoft outage affecting Microsoft 365 services, including Outlook. Ajax and Pickering posted service disruption notices on Thursday, Nov. 12, 2026, and Clarington posted its notice the same day.

Ajax says residents who need immediate support during business hours can call 905-683-4550, visit Town Hall at 65 Harwood Ave. S., or go to ajax.ca. The town says it will provide further updates as soon as additional information becomes available from Microsoft.

Pickering says residents can reach the city by telephone at 905.683.7575, in person at Pickering City Hall at One The Esplanade, or through the city's social media channels. The city says it will provide further updates as soon as additional information becomes available from Microsoft.

Clarington says the outage is affecting some municipal services, including its ability to send and receive email. Residents can contact the municipality during regular business hours by calling 905-623-3379 or visiting ServiceClarington. The municipality says it is closely monitoring the situation and will resume regular service as soon as it is able.