Ajax customer files complaint after McDonald's washrooms found closed during dining hours

An Ajax customer has filed a formal complaint with the Town of Ajax after finding both customer washrooms closed at the McDonald's restaurant at 1951 Ravenscroft Road during indoor dining hours on Sunday evening.

Terry Chang says he dined in at the restaurant on Nov. 9, 2026, at 8:52 p.m. — order 2170, Table 5 — and found both washrooms closed. Photographs he provided show signs on both washroom doors reading 'Restrooms Closed Between 8pm & 8am.'

The restaurant's entrance sign lists dining room hours of 5 a.m. to 11 p.m. seven days a week, Chang says — the same hours listed for the location on McDonald's website. He says staff refused his request for washroom access and directed him to the posted signage.

Chang says the closures mean customers have no access to any customer washroom for six hours of the advertised dining day — 5 to 8 a.m. and 8 to 11 p.m. — and notes both washrooms carry accessibility and baby-changing signage, raising concerns for patrons with disabilities and families with young children.

In his complaint, Chang asks the Town to investigate whether the practice complies with the Ontario Building Code's requirements for restaurant plumbing fixtures, Ontario Regulation 493/17 on sanitary facilities at food premises, and applicable accessibility requirements, and to provide a written determination.

Daily Durham has contacted McDonald's Canada and the Town of Ajax for comment.